AW
Angela W

1 reviews | Active since Feb 2018

18 Jun 2018, 07:48

Poor service from ***** Division

Received notification of a ********** transaction on my credit card. Logged a call on the 10th of May & received a reference number from the ***** Division. Have not heard a thing since then. Entry has not been credited from my account and nobody has contacted me.

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Replies (3)
Standard Bank
Standard Bank's reply18 Jun 2018, 09:46
Official

Dear Angela Wild

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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AW
Angela W's update19 Jun 2018, 08:54
Reviewer Update
still no contact from Standard Bank - 24 hours after posting their feedback.
Standard Bank
Standard Bank's reply20 Jun 2018, 09:51
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 20th of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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