Poor service from ***** and VAF department

My card and cellphone got ****** on the 23rd of December and transactions were made using the card. I notified the ***** department as soon as I realized this and had blocked the card using my other cellphone and a case was opened (case # ********** ). I was told that the ***** department will contact me in 2 days to inform me on the outcome. A week later i hadn't heard from them so I called and was told that they are still busy with the investigation and will contact me. No one contacted me so eventually on the 15th of Jan I contacted them and was informed that the case was not concluded because they can't determine the time at which my card was blocked and transactions were made and that they would finalize the case and call me within 48 hours. Today its the 23rd of Jan and still have not heard from them. I am very disappointed considering that I've only ever banked with standard bank. Can someone kindly contact me and let me know of the outcome of the case.

My second issue if with the VAF department. Since August 2017 when they started financing my vehicle, i’ve only ever received my statement twice and in both occasions I had to call them and ask for them. The first time I called I requested that monthly statements be sent to me but that was not done. I had tried on several occasions to link my vehicle finance account in the app but it says I don’t have an account with them. I went to the branch in Melville and the devised me to contact the VAF department , the VAF department advised me to contact the App’s department who advised me to go back to the branch. For such a big bank this kind of service is appalling and makes it seem like no one really knows what they are doing. Can someone please contact me on ********** 225 / ********** 168 to sort this issues out.