1 reviews | Active since Jun 2016

04 Jun 2018, 17:21

Poor service from business banking

Done a home loan with standard bank have not received any feed back. We called only to be told that the is outstanding documents have submitted those but still no feedback after a week. I have to keep on asking for feedback.

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Replies (2)
Standard Bank
Standard Bank's reply04 Jun 2018, 20:30
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply06 Jun 2018, 11:23
Official

Dear Sgi Lash

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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