Poor service from Bryanston Branch of Standard Ban

A few weeks ago I went into Bryanston branch to FICA an account and to change my email address.<br> <br> The consultant was very polite but took a long time. I have delayed going in to the bank because I have a serious illness that causes major fatigue. The FICA was not done correctly as she had promised. She said that she had changed my email address but when I got home I checked online and it was not updated. <br> <br> I emailed the Bryanston branch and the manager said she no longer worked there but copied someone else who never contacted me. I sent a secure message but it was ignored as always. That evening the FICA seemed to work. I could not transact on the new internet banking, however, despite the fact that the consultant had told me there was no effect. The internet banking support team did help me come right after a few days of having to make payments on my phone. But now I hear from my old employer that my current account statements are still being sent to my old email address. <br> <br> I left my employer for health reasons and the email address is now old. I am not well enough to visit a branch many times over to make a small change!<br> <br>