Poor service from begining to end

Reported an erroneous transaction at 22h04 to Phiwe on Tuesday 31/03/2015 (This according to him was also the reference number) he said somebody would call me the next day.<br> <br> The error that occurred was that I paid the same person the same amount twice on the same day which as far as I know there is supposed to be a fail safe for, to preventing one from doing it. The reason that I payed the person twice was that when I checked the statement the transaction was not on it, and I thought that I had made a mistake, after doing the transaction again and it not reflecting I realized that there was a problem. hence my reporting the problem<br> <br> On the afternoon of 01/04/2015 after not receiving a call I once again called your call center after being on hold for an hour I was finally put through to a consultant. I was told that a recall was required and that I would have to pay for it. I inquired as to why I had to pay for a system failure and was told the matter would be escalated and resolved by the 17/04/2015. <br> <br> On the afternoon of the 20/04/2015 I still had not received a call to resolve the matter and once again called the call center only to be told that as yet nothing had been done ye