poor service from a bank that is (standard bank )

i am extremely disappointed din the way standard Bank is handling my issue.Yesterday afternoon i had a call from Janell asking me to send through my two pays lips tat was not attached and go to a nearest branch to Fca my address on the system face to face etc, then about 3.30pm i received another call from Boniuqe telling me that my application has been declined and that she must re capture this in the morning as i gave her the wrong figures,Please note that itold her that it is plus mnius R7500 per week depends work on com , she got a total of R40 000 i am not sure how, due to her negligence now i must go through the whole process again. This is Serious i need the funds for a funeral , it is either Standard bank can he;p or not ,Dont beat around the BUSH , i cant afford to wait for more days i need to finalise things at home. if standard bank cant help then i will have to go to another bank . poor service