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Marion F

1 reviews | Active since May 2022

24 Sept 2022, 18:00

Poor service - ***** transaction - Credit Card

We logged a ***** case and received the following NUMBER *** on 29 July 2022. We have had to contact Standard Bank via my personal banker and emails to the ***** division on so many occasions, with no response. The only response that I have had from Standard Bank is would you like to increase your limit on your credit card. I can certainly provide proof of emails sent to Standard Bank. We were advised that we have new cards for collection which we will not collect until the ***** issue is resolved. We are now receiving calls that they will close our credit card account. Just a note I have had a Standard Bank account for more than 45 years and have never had such poor service. I have never had another account with any other financial institution.

Regards Ian Farquhar

0
Replies (6)
Standard Bank
Standard Bank's reply25 Sept 2022, 08:35
Official
Good day Marion

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
 

MF
Marion F's update26 Sept 2022, 18:25
Reviewer Update
I am glad to hear this is not the level of service you wish to provide. Since I logged this ticket all I had was a call from the ***** division on Sunday morning, stating that our personal banker would email to us a statement so that we can mark what are our transactions and what are ***** transactions. All we have had since the call on Sunday is two requests for payment of the outstanding card amount. We mentioned to both callers that this card is under investigation. Please ensure that my credit rating is not affected by your poor service level.
Standard Bank
Standard Bank's reply27 Sept 2022, 08:09
Official
Good day Marion

Thank you for alerting us.

Please note our team is attending to your matter and feedback will be provided soon.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply27 Sept 2022, 08:17
Official
Good Morning Marion

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre 
***
MF
Marion F's update04 Oct 2022, 10:48
Reviewer Update
Good day Standard Bank

Due to disgusting service, we have now been handed over to attorneys. I can certainly provide you with a copy of the SMS and email. You promised that the matter would be escalated, well we did receive a call and since then NOTHING has happened.

This matter has in no way been prioritized.

Regards
Ian Farquhar
Standard Bank
Standard Bank's reply04 Oct 2022, 11:00
Official
Good day Marion

We have flagged your concerns with our team.

We will be in touch with further feedback.

Sorry for the inconvenience.

 
Kind regards 

Standard Bank Help Centre 
***