1 reviews | Active since Dec 2013
Poor service for the second time with this similar issue
I have sent through proof of payments and it has not been allocated, it's over 5 business days, I was told it takes 2-3 business days. I have been handed over to the Macrobert Attorneys who do not assist me and who insist my account is in arrears even after I have sent them the reference number and name of person I have sent the proof of payment to.. I have not had any feedback from standard bank despite my numerous emails and calls.
I need to be assisted as soon as possible as the next debit order is about to go off whilst the account is in "arrears" yet it does not have any outstanding amount. It is the fault of standard bank and the attorneys to not allocate my payment timeously and yet still demand me to make a payment!
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
I am still waiting for the payment to be allocated, this morning I have just received an email again from the MacRobert attorneys to pay the arrears amount.
This has been going on back and forth for way to long with absolutely no response or feedback
I am still waiting for the payment to be allocated, this morning I have just received an email again from the MacRobert attorneys to pay the arrears amount.
This has been going on back and forth for way to long with absolutely no response or feedback