Poor Service for Payment made.

I had purchased a vehicle Privately and PS Direct was allocated by Standard bank to handle my finance and the registration of the vehicle. The registration of the vehicle i was told that a Payment of R5500.00 they will do all the running about and will deliver to me the documents. I received a call from their contract telling me that he will send to the nearest Post Net which i told him that is not acceptable and i was told it will be delivered to me and i don't know of any Post Net nearby and i did not pay for me to take time of from work and travel to the Post Net. My payment was for delivery to me not for m,e to run about. I had called PS Direct on spoke to Charl whom was unable help me. i then called the complaints department at Standard Bank reference number *** whom i was told a Levi will call me which did not happen. I called her on several occasions and left messages no responds. I then called back and stated that i was not been helped and they referred me to the team leader Elvis who called me and up til to date no feedback and resolution. In the interim my documents are at Protea Glen Mall Post net which i received a SMS telling me my document is ready to collec