Poor service for its PRESTIGE customers!

I have app**** for a credit card per telephone call. The consultant went through the application and all was done and approved and estimated time of delivery is 10 days.... THIS WAS ALMOST 2 MONTHS AGO!<br> <br> Now being a good client I have made 2 calls requesting the status as there might be a hold up. Each time I speak to a new consultant the new one is more clueless than the previous one as no records are kept or logged from my calls (admitted by the consultants)???<br> <br> This is now supposedly escalated to a senior consultant.... No feedback yet and I've been promised feedback either by call or email. NOTHING!<br> <br> This service is truly unacceptable and if I do not receive feedback even through this channel, I am taking my business elsewhere.