VB
Vuyelwa B
1 reviews | Active since Oct 2018
24 Jul 2020, 11:07
POOR SERVICE FOR HOME LOAN APPLICATION
i app**** for a home loan and have not had any feedback. someone was sent to my house to evaluate without me being told about it. i was told that my documents are just there nothing is being done about them. the phone rings nonstop and noone really cares to assist.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Jul 2020, 11:27Dear Vuyelwa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre *** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre *** ***
Standard Bank's reply24 Jul 2020, 11:27
Official
Dear Vuyelwa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre *** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre *** ***
VB
Vuyelwa B's updateReviewer Update
24 Jul 2020, 11:31I am on the for phone as i type this for over an hour.
the consultant is clueless and i asked to talk with the person that is more knowledgeable she doesn't have contact number of the relevant person. she doesn't know who she can refer me to.
the consultant is clueless and i asked to talk with the person that is more knowledgeable she doesn't have contact number of the relevant person. she doesn't know who she can refer me to.
VB
Vuyelwa B's update24 Jul 2020, 11:31
Reviewer Update
I am on the for phone as i type this for over an hour.
the consultant is clueless and i asked to talk with the person that is more knowledgeable she doesn't have contact number of the relevant person. she doesn't know who she can refer me to.
the consultant is clueless and i asked to talk with the person that is more knowledgeable she doesn't have contact number of the relevant person. she doesn't know who she can refer me to.
VB
Vuyelwa B's updateReviewer Update
24 Jul 2020, 11:32Everyday i am doing this. Poor service. noone knows what to do. where is the management? the consultant doesnt know even the manager.
VB
Vuyelwa B's update24 Jul 2020, 11:32
Reviewer Update
Everyday i am doing this. Poor service. noone knows what to do. where is the management? the consultant doesnt know even the manager.
Standard Bank's replyOfficial
28 Jul 2020, 15:17Dear Vuyelwa
Please refer to the feedback sent to you on email.
This matter is closed.
Kind regards
Complaint Resolution Centre ********** ***********
Please refer to the feedback sent to you on email.
This matter is closed.
Kind regards
Complaint Resolution Centre ********** ***********
Standard Bank's reply28 Jul 2020, 15:17
Official
Dear Vuyelwa
Please refer to the feedback sent to you on email.
This matter is closed.
Kind regards
Complaint Resolution Centre ********** ***********
Please refer to the feedback sent to you on email.
This matter is closed.
Kind regards
Complaint Resolution Centre ********** ***********