JF
Jackie F
1 reviews | Active since May 2011
28 Aug 2020, 13:42
Poor service for clients overseas.
Client overseas getting no response to emails sent weeks ago or via phone with his otp problem.
Asked me for help and I have also had no luck getting to speak to anyone. Customer service put me through to Digital Banking twice waited ages with no reply then a voice comes on both times asking me to review the service I got. Grrrrrr.
Disgusting.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Aug 2020, 14:13Dear Jackie
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply28 Aug 2020, 14:13
Official
Dear Jackie
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
JF
Jackie F's updateReviewer Update
02 Sept 2020, 08:52Giving up as have had no contact from them even after them promising to escalate matter. Will have to continue phoning and hoping call centre centre directs me to correct dept!
JF
Jackie F's update02 Sept 2020, 08:52
Reviewer Update
Giving up as have had no contact from them even after them promising to escalate matter. Will have to continue phoning and hoping call centre centre directs me to correct dept!
Standard Bank's replyOfficial
11 Sept 2020, 11:39Dear Jackie
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Sept 2020, 11:39
Official
Dear Jackie
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JF
Jackie F's updateReviewer Update
13 Nov 2020, 15:18Amazing they say he didnt turn up for appointment. How when he is in England. Did they not read the heading?
JF
Jackie F's update13 Nov 2020, 15:18
Reviewer Update
Amazing they say he didnt turn up for appointment. How when he is in England. Did they not read the heading?