Poor service finance department and call centre

My vehicle settlement amount was paid off on the 26th of March 2020. The call centre told me that they will contact me and arrange for delivery of registration papers after I phoned them. The 4th of May 2020 I contacted the call centre again as no arrangements has been made and I did not receive any response on various emails I sent to info@standardbank. I am yet to receive any thing 9 business days has past and they told me it would only take 5-7 business days for delivery. Dsv tracking number they gave me is incorrect. SB2005/00095. 4 years policy with Standardbank and this is the after service I receive.