JH
Jessica H
1 reviews | Active since Oct 2018
04 Oct 2022, 16:52
Poor service
Ive emailed Standard Bank about an issue with my Term Loan debit order, Ive labeled it as urgent and still no feedback from Standard Bank as per usual
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
04 Oct 2022, 16:59Hi Jessica
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Oct 2022, 16:59
Official
Hi Jessica
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
JH
Jessica H's updateReviewer Update
06 Oct 2022, 12:53Good day, Im really upset with your service. I emailed, posted on Hello Peter, standard bank rep**** saying they will get back to me and 2 days later, still no service from standard bank
JH
Jessica H's update06 Oct 2022, 12:53
Reviewer Update
Good day, Im really upset with your service. I emailed, posted on Hello Peter, standard bank rep**** saying they will get back to me and 2 days later, still no service from standard bank
Standard Bank's replyOfficial
06 Oct 2022, 12:56Good Day Jessica
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Oct 2022, 12:56
Official
Good Day Jessica
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
JH
Jessica H's updateReviewer Update
06 Oct 2022, 14:07Good day, I have emailed and posted on Hello Peter and still no assistance. I changed my banking details and noticed that my term loan did not go off in full, but 30 September R69 and R93.06 was debited and on 1 October R388,13 was debited, so I paid R400 manually and 4 October the full amount of R1386,89 was also debited. I would like to find out why was R550.19 debited extra this month and please can the R400 be paid back to me?
JH
Jessica H's update06 Oct 2022, 14:07
Reviewer Update
Good day, I have emailed and posted on Hello Peter and still no assistance. I changed my banking details and noticed that my term loan did not go off in full, but 30 September R69 and R93.06 was debited and on 1 October R388,13 was debited, so I paid R400 manually and 4 October the full amount of R1386,89 was also debited. I would like to find out why was R550.19 debited extra this month and please can the R400 be paid back to me?
Standard Bank's replyOfficial
06 Oct 2022, 14:46Good Day Jessica
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Oct 2022, 14:46
Official
Good Day Jessica
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
JH
Jessica H's updateReviewer Update
07 Oct 2022, 16:36Till today, nothing has been done! No phone calls from SB nothing. Just the following message: Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details.
But the issue hasn't been resolved and I still haven't received my money!
But the issue hasn't been resolved and I still haven't received my money!
JH
Jessica H's update07 Oct 2022, 16:36
Reviewer Update
Till today, nothing has been done! No phone calls from SB nothing. Just the following message: Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details.
But the issue hasn't been resolved and I still haven't received my money!
But the issue hasn't been resolved and I still haven't received my money!
Standard Bank's replyOfficial
07 Oct 2022, 17:33Hi Jessica
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you 2022/10/07.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you 2022/10/07.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply07 Oct 2022, 17:33
Official
Hi Jessica
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you 2022/10/07.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you 2022/10/07.
We appreciate your support and loyalty.
Standard Bank Help Centre
***