Poor service

I've made contact with my banking assistant on the 19th of July 2022 to have our Merchant Card Machine cancelled.

On the 1st of September the banker that used to be in charge of my account, informed me that my banker was changed and again forwarded my original requests to him for processing. I have yet to receive any feedback regarding this cancellation which left me no choice but to visit the branch.

I've been in contact with my banking assistant via phone, and brought my dissatisfaction regarding the poor and non-existent service received to his attention. Again repeating my request, referencing the emails originally sent.

It has been over 3 months now from the date of cancellation, with further deductions of R617.17. A request was logged for this to be refunded.

I expect a full refund from Standard Bank within 7 working days for all *******ly deducted funds on my account.

Further to this I've also requested history statements for my Tax Practitioner, which the banking assistant promised to send out before close of business, no response either.

This leaves me angry and disappointed in the service provided by the banking assistant and branch. I am fed up and need answers. How is it acceptable to treat clients in this manner?

Bitterly disappointed in your service.