Poor service

I bought unlimited data today at around 12:30 midnight via Standard Bank mobile app they deducted R629 but I didn’t receive any sms from Telkom to confirm my purchase. So i thought like the other days they will refund my money same time after the failed purchase but they did not. I contacted them this morning and requested a refund or my account to be topped up as it was delaying me to work , instead i was provided with a case number which has a turnaround time which is unreasonable as it will cost me my work coz its on the 4th of February. I tried to reached them via X (twitter) and their responses its not from someone who is apologetic. This is the same bank i trusted with my salary but after this incident i’m changing it. They don’t take they’re customers seriously R629 is a lot of money all I require for them is to refund my money or top up my account before the end of the day…I can’t afford to be out of data until their unreasonable turnaround date……