Poor service

On 1 Frb I queried a transaction with an Alina and a person named A.J On 3 Feb, I spoke to a Vicky as I wasn't sure of the queries turnaround time. I was told feedback will be given on the 10th or 11th On 10 Feb, I spoke to a Precious On 12 Feb, I spoke to a Makoa who transferred me to Mbali, who in turn told be that the query was logged incorrectly and will recognize it and will come back to at the end if business On 14 Feb, I spoke to a Asemahle who promised to call me at end of business On 17 Feb, I spoke to a Davis who was very rude. When I told him that I will complain he told me to ho ahead. He just transferred me without telling me, to a wrong department. I received so many reference numbers from the consultants. I called back and spoke to Nomaswazi Tshabalala from Digital Banking, who was the only person who made an effort to assist me. If it wasn't for her, my query would not have been resolved. Thank you Nomaswazi! Really received rotten service from all the above consultants except for Nomaswazi. The bank needs more people like her