BS
Brion S
1 reviews | Active since Apr 2023
27 Mar 2024, 09:47
Poor service
I did made a payment before 5am today and didn't had the option to choose immediate payment, I called the bank to hear why she didn't receive the payment and was told she will only get after 24 hours and they can't reverse the payment so that I can do a payment again, this is disappointing cause my family is in need that is why I have done so early and the bank can't even speed up the process was even willing to extra so that my family get the money today. Why can't we do immediate payment before 6am
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
27 Mar 2024, 10:54Hi Brion
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Mar 2024, 10:54
Official
Hi Brion
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
27 Mar 2024, 14:31Hi Brion
We appreciate you taking our call. According to our phone chat, the instant payment ID will be switched off between 21:58 and 6:01 a.m. for the customer profile's safety and protection. Depending on when the payment was made, payments to agent banks can take two to three business days.
We appreciate you discussing with us additional services that we might offer in the future to enhance our offerings.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We appreciate you taking our call. According to our phone chat, the instant payment ID will be switched off between 21:58 and 6:01 a.m. for the customer profile's safety and protection. Depending on when the payment was made, payments to agent banks can take two to three business days.
We appreciate you discussing with us additional services that we might offer in the future to enhance our offerings.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply27 Mar 2024, 14:31
Official
Hi Brion
We appreciate you taking our call. According to our phone chat, the instant payment ID will be switched off between 21:58 and 6:01 a.m. for the customer profile's safety and protection. Depending on when the payment was made, payments to agent banks can take two to three business days.
We appreciate you discussing with us additional services that we might offer in the future to enhance our offerings.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We appreciate you taking our call. According to our phone chat, the instant payment ID will be switched off between 21:58 and 6:01 a.m. for the customer profile's safety and protection. Depending on when the payment was made, payments to agent banks can take two to three business days.
We appreciate you discussing with us additional services that we might offer in the future to enhance our offerings.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
BS
Brion S's updateReviewer Update
28 Mar 2024, 11:07As per our conversation it was mentioned that the person might get the payment by by 7H30 pm yesterday and it's more then 24hours and the person didn't get the payment and this inconvenience why do we have the app cause I could of withdraw the money and pay it in
BS
Brion S's update28 Mar 2024, 11:07
Reviewer Update
As per our conversation it was mentioned that the person might get the payment by by 7H30 pm yesterday and it's more then 24hours and the person didn't get the payment and this inconvenience why do we have the app cause I could of withdraw the money and pay it in
BS
Brion S's updateReviewer Update
28 Mar 2024, 11:08Please go and listen to the recording I even phoned the complain department and the phone Li e was cut
BS
Brion S's update28 Mar 2024, 11:08
Reviewer Update
Please go and listen to the recording I even phoned the complain department and the phone Li e was cut
Standard Bank's replyOfficial
28 Mar 2024, 11:53Hi Brion
Thank you for getting back to us. Please note that the consultant did mention that the payment may clear yesterday but the normal the payment to agent banks takes 2-3 business days. she also advised that the payment may clear you must check the later in the day.
We do apologies for the misunderstanding but as stated on the message sent to you yesterday the payment takes 2-3 business days to clear.
Kindest regards, Standard Bank Social Media Team***
Thank you for getting back to us. Please note that the consultant did mention that the payment may clear yesterday but the normal the payment to agent banks takes 2-3 business days. she also advised that the payment may clear you must check the later in the day.
We do apologies for the misunderstanding but as stated on the message sent to you yesterday the payment takes 2-3 business days to clear.
Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply28 Mar 2024, 11:53
Official
Hi Brion
Thank you for getting back to us. Please note that the consultant did mention that the payment may clear yesterday but the normal the payment to agent banks takes 2-3 business days. she also advised that the payment may clear you must check the later in the day.
We do apologies for the misunderstanding but as stated on the message sent to you yesterday the payment takes 2-3 business days to clear.
Kindest regards, Standard Bank Social Media Team***
Thank you for getting back to us. Please note that the consultant did mention that the payment may clear yesterday but the normal the payment to agent banks takes 2-3 business days. she also advised that the payment may clear you must check the later in the day.
We do apologies for the misunderstanding but as stated on the message sent to you yesterday the payment takes 2-3 business days to clear.
Kindest regards, Standard Bank Social Media Team***
BS
Brion S's updateReviewer Update
28 Mar 2024, 13:07I do hear you but what is the use for having an app it's there so that it's more convenient to the consumer and that we do not need to go the bank to transact but unfortunately it can 1 to 3 working days this mean that the person might get the money or payment that time
It is said the measurement is in place to prevent ***** or to save guard the account holder. Why can I not reverse the payment ( let say some transferred money without my consent) it doesn't make any logical sense if I can't reverse the payment in 1 to 12 after it was made with a normal payment because it will take take 1 to 3 working to clear.
Please I will ask that the quality and risk manager look into this
It is said the measurement is in place to prevent ***** or to save guard the account holder. Why can I not reverse the payment ( let say some transferred money without my consent) it doesn't make any logical sense if I can't reverse the payment in 1 to 12 after it was made with a normal payment because it will take take 1 to 3 working to clear.
Please I will ask that the quality and risk manager look into this
BS
Brion S's update28 Mar 2024, 13:07
Reviewer Update
I do hear you but what is the use for having an app it's there so that it's more convenient to the consumer and that we do not need to go the bank to transact but unfortunately it can 1 to 3 working days this mean that the person might get the money or payment that time
It is said the measurement is in place to prevent ***** or to save guard the account holder. Why can I not reverse the payment ( let say some transferred money without my consent) it doesn't make any logical sense if I can't reverse the payment in 1 to 12 after it was made with a normal payment because it will take take 1 to 3 working to clear.
Please I will ask that the quality and risk manager look into this
It is said the measurement is in place to prevent ***** or to save guard the account holder. Why can I not reverse the payment ( let say some transferred money without my consent) it doesn't make any logical sense if I can't reverse the payment in 1 to 12 after it was made with a normal payment because it will take take 1 to 3 working to clear.
Please I will ask that the quality and risk manager look into this
Standard Bank's replyOfficial
28 Mar 2024, 13:18Hi Brion
Please note that we do have the option to reverse EFT payments, but it not reversed immediately. The process takes 5-7 working days and it's called a recall. The is a fee as well R310. As per our telephone conservation we do appreciate that you shared with us other services we can do as a bank to improve our services.
We will share this with our team to improve our services for the future.
Kindest regards, Standard Bank Social Media Team***
Please note that we do have the option to reverse EFT payments, but it not reversed immediately. The process takes 5-7 working days and it's called a recall. The is a fee as well R310. As per our telephone conservation we do appreciate that you shared with us other services we can do as a bank to improve our services.
We will share this with our team to improve our services for the future.
Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply28 Mar 2024, 13:18
Official
Hi Brion
Please note that we do have the option to reverse EFT payments, but it not reversed immediately. The process takes 5-7 working days and it's called a recall. The is a fee as well R310. As per our telephone conservation we do appreciate that you shared with us other services we can do as a bank to improve our services.
We will share this with our team to improve our services for the future.
Kindest regards, Standard Bank Social Media Team***
Please note that we do have the option to reverse EFT payments, but it not reversed immediately. The process takes 5-7 working days and it's called a recall. The is a fee as well R310. As per our telephone conservation we do appreciate that you shared with us other services we can do as a bank to improve our services.
We will share this with our team to improve our services for the future.
Kindest regards, Standard Bank Social Media Team***