EK
Elthia K

1 reviews | Active since Jun 2015

28 Mar 2023, 11:52

POOR SERVICE!!!!

Im frustrated with Standard bank and the poor quality of service.

OTP is sending to the incorrect contact number!!!!!!!!! and it seems that the staff is incapable of resolving the matter

i've spoke to numerous consultants and yet the matter is not resolved and they do not return my calls.

0
Replies (6)
Standard Bank
Standard Bank's reply28 Mar 2023, 12:03
Official
Hi Elthia

Thank you for bringing your concerns to our attention. Please provide us with your ID number to be able to assist further.

We appreciate your support and loyalty.  

Standard Bank Help Centre
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EK
Elthia K's update28 Mar 2023, 12:08
Reviewer Update
Yo can call me if you need my ID number. Thank you

Standard Bank
Standard Bank's reply28 Mar 2023, 12:18
Official
Hi Elthia

Thank you for getting back to us. Our team will contact you.

Regards

 Standard Bank Help Centre
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Standard Bank
Standard Bank's reply28 Mar 2023, 12:33
Official
Hi Elthia

We are sad to hear that, but we ensure you that our team will contact you and assist with the OTP issue.

Regards

 Standard Bank Help Centre
 *** 
Standard Bank
Standard Bank's reply29 Mar 2023, 16:49
Official
Hi Elthia

This is not the level of service we strive for. We will follow up and get back to you. 

Regards

 Standard Bank Help Centre
 *** 
Standard Bank
Standard Bank's reply29 Mar 2023, 16:50
Official
Hi Elthia

Thank you for getting back to us. We will follow up and get back to you.

Regards

 Standard Bank Help Centre
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