MA
Mark A
1 reviews | Active since Feb 2018
13 Jul 2020, 10:36
Poor service
Tried to call the branch to make an appointment to update my will and got sent from pillar to post after holding on for 20 minutes. Nobody could assist, they just transfer to the call. Most unprofessional. I insist that someone calls me.
Helpful (0)
Replies (3)0
Replies (3)MA
Mark A's updateReviewer Update
13 Jul 2020, 10:43Standard bank must call me and set up an appointment for will review and update.
MA
Mark A's update13 Jul 2020, 10:43
Reviewer Update
Standard bank must call me and set up an appointment for will review and update.
Standard Bank's replyOfficial
13 Jul 2020, 16:33Dear Mark Albrecht
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 Jul 2020, 16:33
Official
Dear Mark Albrecht
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
21 Jul 2020, 14:20Dear Mark Albrecht
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Jul 2020, 14:20
Official
Dear Mark Albrecht
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***