Poor service

It gives me great sadness to even write this emails after many attempts to try have my issue resolved and especially for someone wanting to move to standard bank but I am getting this kind of treatment.

Last Friday , I was settling my ABSA vehicle finance account from my FNB account and on the public recipients I accidentally chose standard bank vehicle finance and the money went to standard bank .

I immediately called standard bank and I was told to send an email to *** and *** and I got the auto response that my money would be refunded in 3 day. I called a few times on monday and I was told I would get the money today and today nothing has reflected .

When I call now , I am told nothing is seen on the system and I must wait a further 5 days and 5 days I do not have as I was due to pay this money last week and I asked to pay today and now they can't give me any extension and I will be taken to court .

I have tried everything but I am not getting any help. Can someone please help me please , this is really frustrating.

I was told to attach the proof of payment plus the letter of confirmation of my bank details to where the refund must be made to. I will attach them again in this email.

Can I get this refund please?