MH
MATHILDA H
1 reviews | Active since May 2014
07 Sept 2023, 15:05
POOR SERVICE
HJ LE ROUX ID : *** 082
We received confirmation of 3 accounts paid into the estate late account, however there were more than 3, we were also advised that we will received an pail confirming zero balances, still not received. What happened to the funds in the other account?
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
07 Sept 2023, 15:13Dear Mathilda
Thank you for alerting us to this. We have escalated the matter to the Trust team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the Trust team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply07 Sept 2023, 15:13
Official
Dear Mathilda
Thank you for alerting us to this. We have escalated the matter to the Trust team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the Trust team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
MH
MATHILDA H's updateReviewer Update
11 Sept 2023, 11:22Good day
Can we please have feedback as a matter of urgency
Can we please have feedback as a matter of urgency
MH
MATHILDA H's update11 Sept 2023, 11:22
Reviewer Update
Good day
Can we please have feedback as a matter of urgency
Can we please have feedback as a matter of urgency
Standard Bank's replyOfficial
11 Sept 2023, 13:39Hi Mathilda
We sincerely apologize for the inconvenience caused.
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2023, 13:39
Official
Hi Mathilda
We sincerely apologize for the inconvenience caused.
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
14 Sept 2023, 13:25Again NO feedback. Standard bank is non-existing
MH
MATHILDA H's update14 Sept 2023, 13:25
Reviewer Update
Again NO feedback. Standard bank is non-existing
Standard Bank's replyOfficial
14 Sept 2023, 13:28Hi Mathilda
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Sept 2023, 13:28
Official
Hi Mathilda
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
22 Sept 2023, 10:19Morning
We refer to previous mails.
The beneficiary as querying the following accounts held in the deceased name.
I have forwarded a mail yesterday to Anne Ngakane, no feedback yet.
What happened to these accounts and we need statements on date of death and date of closure.
We refer to previous mails.
The beneficiary as querying the following accounts held in the deceased name.
I have forwarded a mail yesterday to Anne Ngakane, no feedback yet.
What happened to these accounts and we need statements on date of death and date of closure.
- ***
- ***
- ***
MH
MATHILDA H's update22 Sept 2023, 10:19
Reviewer Update
Morning
We refer to previous mails.
The beneficiary as querying the following accounts held in the deceased name.
I have forwarded a mail yesterday to Anne Ngakane, no feedback yet.
What happened to these accounts and we need statements on date of death and date of closure.
We refer to previous mails.
The beneficiary as querying the following accounts held in the deceased name.
I have forwarded a mail yesterday to Anne Ngakane, no feedback yet.
What happened to these accounts and we need statements on date of death and date of closure.
- ***
- ***
- ***
Standard Bank's replyOfficial
22 Sept 2023, 10:27Good day Mathilda
This matter has been escalated to our Estate management team, we regret any delays experienced in dealing with us.
Our team will follow up and request feedback to be provided.
Kind Regards
Standard Bank Hello Peter Team
***.za
This matter has been escalated to our Estate management team, we regret any delays experienced in dealing with us.
Our team will follow up and request feedback to be provided.
Kind Regards
Standard Bank Hello Peter Team
***.za
Standard Bank's reply22 Sept 2023, 10:27
Official
Good day Mathilda
This matter has been escalated to our Estate management team, we regret any delays experienced in dealing with us.
Our team will follow up and request feedback to be provided.
Kind Regards
Standard Bank Hello Peter Team
***.za
This matter has been escalated to our Estate management team, we regret any delays experienced in dealing with us.
Our team will follow up and request feedback to be provided.
Kind Regards
Standard Bank Hello Peter Team
***.za