Poor service: Extremely disappointed

On the 16th of September 2015 at exactly 12:01, somebody withdraw 5000 rand from my account from a place called Tzaneen. I went to the bank (Thohoyandou) the same morning and placed a complaint. They told me that they will refund me my money and I should come back after 6 day. <br> <br> I decided to call them on the 1st of October 2015 to follow up. I was told I will not be getting my money back because whoever withdraw my money was using my card and pin number. But I have never been to a place called Tzaneen and I had my card with me that night. They even got to a point where they accused my kids of *****ing my card. I explain to them that my kids live in Johannesburg and I stay with my kid who is only 13 years old. Who doesn't even know this place called Tzaneen. This is not the first time this has happened to me. I am loosing my trust with Standard bank.<br> Can a bank possibly have such *********** employees who don't even understand the meaning of *****! This bank is by far the most inefficient and treat their clients like *********.