BG
Bradley G
1 reviews | Active since Aug 2014
20 Apr 2022, 08:25
Poor Service, Error in Charges
Drop in service levels Standard Bank has been great until now.. although I hardly ever need to contact the bank as everything is managed quite easily on internet and electronic channels. Unfortunately if you have an error on card division side then things get tricky for them to handle. It seems, card division is not part of the Bank. They send a query of to them, and that's that! No feedback until I query upon which they resend a followup to card division and it becomes a loop. That's R720 in a card charge I don't have or didn't order.
Helpful (0)
Replies (5)0
Replies (5)BG
Bradley G's updateReviewer Update
20 Apr 2022, 08:58Standard Bank has confirmed the unknown card on my profile has been scheduled for deletion and the fees reversed. I will update once auctioned.
BG
Bradley G's update20 Apr 2022, 08:58
Reviewer Update
Standard Bank has confirmed the unknown card on my profile has been scheduled for deletion and the fees reversed. I will update once auctioned.
Standard Bank's replyOfficial
22 Apr 2022, 12:19Dear Mr Govender
Thank for taking my call earlier.
We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre:
***
Thank for taking my call earlier.
We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre:
***
Standard Bank's reply22 Apr 2022, 12:19
Official
Dear Mr Govender
Thank for taking my call earlier.
We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre:
***
Thank for taking my call earlier.
We assure you that as an organisation we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologise for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre:
***
BG
Bradley G's updateReviewer Update
22 Apr 2022, 13:08Thank you for the response. The matter has been resolved. I trust you will look into a speedier resolution on card queries.
BG
Bradley G's update22 Apr 2022, 13:08
Reviewer Update
Thank you for the response. The matter has been resolved. I trust you will look into a speedier resolution on card queries.
Standard Bank's replyOfficial
26 Apr 2022, 11:30Good day Bradley
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Kindest regards,
Standard Bank Help Centre
***
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Kindest regards,
Standard Bank Help Centre
***
Standard Bank's reply26 Apr 2022, 11:30
Official
Good day Bradley
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Kindest regards,
Standard Bank Help Centre
***
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Kindest regards,
Standard Bank Help Centre
***
Standard Bank's replyOfficial
26 Apr 2022, 13:57Good day Bradley
Thank you for your reply.
We glad to hear your matter was resolved.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Thank you for your reply.
We glad to hear your matter was resolved.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Apr 2022, 13:57
Official
Good day Bradley
Thank you for your reply.
We glad to hear your matter was resolved.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Thank you for your reply.
We glad to hear your matter was resolved.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***