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Keitumetse K
1 reviews | Active since May 2020
25 May 2020, 22:04
Poor service
Standard bank service is not pleasing, I have been banking with Standard bank since 1989. I am dissapointed with their turnaround time and lack of engagement with clients. I have sent the email on the 4th May and again made a followup on the 18th May,they acknowledged received my request but no action todate. My application was on Payment holiday which I have requested to run from the 1st of June to August, to date there is no response from them. My bond with standard bank is up to date, this is the time I need more help from them but there is none.
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Replies (2)
Standard Bank's replyOfficial
26 May 2020, 04:44Hello Keitumetse
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 May 2020, 04:44
Official
Hello Keitumetse
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
02 Jun 2020, 14:52Dear Keitumetse
Please be informed this matter has been resolved and feedback was provided to you on email.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Please be informed this matter has been resolved and feedback was provided to you on email.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply02 Jun 2020, 14:52
Official
Dear Keitumetse
Please be informed this matter has been resolved and feedback was provided to you on email.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Please be informed this matter has been resolved and feedback was provided to you on email.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********