poor service

i paid of a loan with standard bank - and called to confirm closing of account - day 1 i was told that the funds 87.70 was not cleared and i had to call the next day to funds would've cleared. today i called , after holding a considerably long time the agent came back nd told me they have system issued and unable to close the account - can i go to the branch to close.

What a damn inconvenience - what systems do you have that cannot action a request to close the account -? DARE i leave this, I'll be sure to see a debit go off my account for something that has been paid out.

I am seriously considering closing all my accounts with standard bank, there is always issues with their systems, especially mobile banking.

Poor service - disappointed !!