Poor Service

Inefficient Call Centre. They don't give reference numbers and have to explain each time what the problem is. My credit and debit card are not working for online purchases. Get told it must be my Browser yet my wife's card works perfectly for a purchase at the same time. I have phoned 3 times and not resolved. Call center then says I have to come into branch to update my information. This is BS as I just got a new Debit Card. The branches service are pathetic as you have to stand in a que for over 2 hours. Now requested a supervisor phone me..........................STILL WAITING! Standard Bank, since your branch and call center cannot help me, please get someone to call me to sort this out.