VM
Viwe M
1 reviews | Active since Apr 2020
07 Dec 2021, 16:11
Poor service
I have had the worst experience with Standard Bank over the last 2 weeks. Discovered that my account had been blocked because apparently my card had been compromised. After countless visits to Standard Bank and numerous calls to the ***** department my account is still blocked. Luckily I had a new MyMo card which I had ordered long before, trying to link my credit card to this account so I can honor my payments and I am not winning. Contacted the call centre and I have been on hold for 15 minutes with no answer.
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Standard Bank's replyOfficial
07 Dec 2021, 18:29Dear Viwe M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Standard Bank's reply07 Dec 2021, 18:29
Official
Dear Viwe M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***