Poor Service
I have been waiting for STD bank to resolve an ATM issue that I raised with them on 22 April 2024 and they continue to disappoint with their lack of service. I have a number of different logs and reference numbers yet no resolution. Yesterday I received an SMS to say that my query has been resolved, and someone will contact me (log number ***). No surprise that no-one did! To mark a log as “resolved” without first contacting a client to ensure that they are satisfied with the resolution is really poor service. I explained to the consultants that I spoke with that if my query is not properly handled, I will log this matter on social media. Clearly this did not make a difference. It seems STD bank doesn’t mind the bad reputation! Please contact me urgently!
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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