RP
Reuben P
1 reviews | Active since Jan 2013
18 Dec 2019, 12:53
Poor Service
I waited for over an hour at the Kromboom Branch just to collect my new card. One of the customers complaint to the Branch manager but the manager very nonchalant said he was busy with a customer and will attend to his complaint but after I left the branch manger was still busy with his client and no staff was added to assist the waiting customers. 1 staff member at enquiries and two at customer consultants to assist all those customers coming in and a nonchalant manager can be very frustrating but does standard bank really care. From the managers response they definitely don't care
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Standard Bank's replyOfficial
19 Dec 2019, 03:41 Hello Reuben, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply19 Dec 2019, 03:41
Official
Hello Reuben, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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