AV
Allie V
1 reviews | Active since Mar 2018
20 Sept 2021, 13:14
POOR SERVICE
I contacted the bank in August 31, i went through to several departments as no one could assist or give me a reason. i finally got Thabo who promised that he would get back to me in 2/3 working days ref ***. he confirmed that he could not find a reason for my query but had escalated it. to date my call has not been returned. i called back , got Rafia who said that Nadia Bhana would asssist and gave me her email address. i sent her an email and to date no response......
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Replies (2)
Standard Bank's replyOfficial
21 Sept 2021, 01:28 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply21 Sept 2021, 01:28
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
AV
Allie V's updateReviewer Update
01 Oct 2021, 11:56That does not answer my questions or helps me in any way.
can i have a resolution? no feedback to date
can i have a resolution? no feedback to date
AV
Allie V's update01 Oct 2021, 11:56
Reviewer Update
That does not answer my questions or helps me in any way.
can i have a resolution? no feedback to date
can i have a resolution? no feedback to date