HM
Henriatta M
1 reviews | Active since Apr 2020
10 Aug 2023, 16:49
Poor Service
I sell sweets and cigarettes at a varsity res, 28th of July 2023 one of the students paid me R14 through capitec (scan to pay) that is the easiest way of transacting for us, 30th my account was stopped they say it's a mule account went to two different branches to try get access to my funds to no avail I have also tried their customer care line where I am not getting any help, I have provided the bank with a sworn affidavit and my ID copy that they asked for I even got a statement and ID copy of the person who sent me the money. My life is on hold Capitec forensic team is a pain their systems fail us as clients
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Standard Bank's replyOfficial
10 Aug 2023, 16:51Hi Henriatta
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Aug 2023, 16:51
Official
Hi Henriatta
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***