Poor service. Disappointed client

A consultant of yours contacted me on Friday morning with regards to my application that I submitted online on Thursday evening for a credit card. I asked her to please call me at 14h00 as I work in a call centre and cannot really be on my phone during working hours. She assured me that she would call me at 14h00. I still have not received a call from anyone. I called in on Friday and yesterday trying to get through to the correct department so that I could get it sorted out. I have had various consultants tell me different stories. First someone put me through to the incorrect credit department who told me they couldn’t assist me because I did the application online. Secondly someone gave me three different number that I could call to get hold of you, these number just rang and rang. Then on Friday I spoke to a lady that told me that it was an outbound call centre that called me so I couldn’t phone them and that I would just have to wait for the initial consultant to call me back, she couldn’t give me an email address or any other way of contacting you. Yesterday I called in again and spoke to a consultant that said she could in fact transfer me through to the correct department and was put on hold for TWENTY minutes before I had to hang up because I’m at work. I did the online route for this exact reason. I cannot spend my day on the phone trying to get through to the right department. As a customer of Standard bank, I am extremely disappointed in the service I have received thus far. I moved from another bank to Standard bank because of the excellent service I received from Standard Bank prior to this event, I haven’t had one bad experience with you until this. Please get someone to call me back ASAP or I will be looking for a new bank to deal with.