POOR SERVICE DILIVERY

I app**** for the reinstatement of my Credit Card and the consultant who processed the application did not fax all the relevant documents. My application was denied due to the missing documents as a result my Experian and Credit Profile reflects this inquiry which makes me look like an overzealous borrower. I intend to apply again but now am afraid that this would tarnish my profile further as i will be shortly seeking vehicle finance and this is all because of a consultant who apparently did not know their job and processed my application incorrectly. I am and have been a loyal Standard Bank Customer for some time now but i am very bitter about this as this is not the first time Consultants have messed up my Application