Poor service

Feel disgusted the way standard bank branch in kenilworth treat their customers. I came in to ask what's wrong with my card because i couldn't draw money but i can swipe. In the meantime while i was waiting a lady jump infront but the i was booked in before her. So the consultant tells me yah she has an appointment with the banker but she came after me by the help line desk. We are all busy i mean but this is in acceptable