JN
Joseph N
1 reviews | Active since Feb 2014
14 Jun 2025, 06:29
Poor Service ***** department
I logged a ***** claim on 31st May..I waited as requested to finish the investigation. On the 9th it was approved for a refund and I was informed by 3 different agents 72hours. Wll we passed that, and when I called yesterday afternoon, well all that was said the system will do the transfer. So I am tll waiting for my refund urgently.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
14 Jun 2025, 08:01Dear Joseph,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jun 2025, 08:01
Official
Dear Joseph,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
JN
Joseph N's updateReviewer Update
15 Jun 2025, 05:43Another copy and paste...
As usual with big corporate companies all talk and no solutions. Someone will contact me ,that never happened. Its 5 days now and STILL NO REFUND
As usual with big corporate companies all talk and no solutions. Someone will contact me ,that never happened. Its 5 days now and STILL NO REFUND
JN
Joseph N's update15 Jun 2025, 05:43
Reviewer Update
Another copy and paste...
As usual with big corporate companies all talk and no solutions. Someone will contact me ,that never happened. Its 5 days now and STILL NO REFUND
As usual with big corporate companies all talk and no solutions. Someone will contact me ,that never happened. Its 5 days now and STILL NO REFUND
Standard Bank's replyOfficial
15 Jun 2025, 08:39Good day Joseph,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jun 2025, 08:39
Official
Good day Joseph,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
JN
Joseph N's updateReviewer Update
16 Jun 2025, 05:1224 Hours later, and still no REFUND no one contacted me. I am taking all my correspondence now to the banking ombudsman
JN
Joseph N's update16 Jun 2025, 05:12
Reviewer Update
24 Hours later, and still no REFUND no one contacted me. I am taking all my correspondence now to the banking ombudsman
Standard Bank's replyOfficial
16 Jun 2025, 11:59We understand the importance of your concern and have escalated the matter to the appropriate team.
They will reach out to you and provide feedback as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
They will reach out to you and provide feedback as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jun 2025, 11:59
Official
We understand the importance of your concern and have escalated the matter to the appropriate team.
They will reach out to you and provide feedback as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
They will reach out to you and provide feedback as soon as possible.
Kind regards,
Standard Bank Hello Peter Team
***
JN
Joseph N's updateReviewer Update
18 Jun 2025, 12:01Good day , I was informed that my refund will be in .y account before 17h00 18 June. Its 12'o clock 5 hours then it better be in or Banking ombudsman will be hearing of this **** service.
JN
Joseph N's update18 Jun 2025, 12:01
Reviewer Update
Good day , I was informed that my refund will be in .y account before 17h00 18 June. Its 12'o clock 5 hours then it better be in or Banking ombudsman will be hearing of this **** service.
Standard Bank's replyOfficial
18 Jun 2025, 12:15Good day Joseph,
Thank you for getting back to us, kindly allow the funds to clear by end of business today.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, kindly allow the funds to clear by end of business today.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jun 2025, 12:15
Official
Good day Joseph,
Thank you for getting back to us, kindly allow the funds to clear by end of business today.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, kindly allow the funds to clear by end of business today.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
JN
Joseph N's updateReviewer Update
18 Jun 2025, 16:29Bull ****.... saying I must wait for funds to clear. Standard Bank are the cause of this I want my money it 16h30 and still nothing
JN
Joseph N's update18 Jun 2025, 16:29
Reviewer Update
Bull ****.... saying I must wait for funds to clear. Standard Bank are the cause of this I want my money it 16h30 and still nothing
JN
Joseph N's updateReviewer Update
18 Jun 2025, 20:39Its been siad that my refund will reflect iny account by 17h00 today.the lady that even confirmed it was Chantelle. I have been waiting for 2 weeks now and still nothing.
Consumers.be careful when you logg a call for ***** and there is no proof you dod anything wrong you still wont get your money back and the worst part os that I had to make all the calls and follow ups NOTHING FROM USELESS STANDARD BANK
Consumers.be careful when you logg a call for ***** and there is no proof you dod anything wrong you still wont get your money back and the worst part os that I had to make all the calls and follow ups NOTHING FROM USELESS STANDARD BANK
JN
Joseph N's update18 Jun 2025, 20:39
Reviewer Update
Its been siad that my refund will reflect iny account by 17h00 today.the lady that even confirmed it was Chantelle. I have been waiting for 2 weeks now and still nothing.
Consumers.be careful when you logg a call for ***** and there is no proof you dod anything wrong you still wont get your money back and the worst part os that I had to make all the calls and follow ups NOTHING FROM USELESS STANDARD BANK
Consumers.be careful when you logg a call for ***** and there is no proof you dod anything wrong you still wont get your money back and the worst part os that I had to make all the calls and follow ups NOTHING FROM USELESS STANDARD BANK