Poor service delivery & treatment of clients

Good morning.

It is with great disappointment that I write this. I have been a Standard Bank customer from a very young age determined to not be persuaded by other people to not change banks.

For over 50 days I have app**** for a student loan 3 times, called the call centers many times with airtime & put on hold before a service operator attended to me for 27 minutes on top of which they tell you they cannot assist because Standard Bank does not have a “Student Loan Division”.

1) How is it that you offer the service, but do not have people to assist your clients who are in need ? 2) I went inside the branches in hope of getting assisted and they told me they were not able to assist me, I must wait for an agent to call me. This is in Hatfield, Menlyn, The Glen & South Gate. I have been waiting for an agent to call me to the point of my first 2 applications expiring.

Upon my 3rd application while waiting for an agent to call me, I got evicted. The eviction is no problem of the bank, however if your customers were treated urgency I am more than sure I would still have a place to stay.

As my bank of choice I am highly disappointed & hurt by this treatment & I am also renouncing my membership with Standard Bank