POOR SERVICE DELIVERY ON CAR CERTIFICATE

I bought a car with Standard Bank, and I skipped 1month then it came to a late stage collection, a guy called Lucky phoned me on the 14 July 2015 to tell me that they want to repossess the car, I requested for a settlement letter on the 18 July 2015, which it came on the 21 July 2015 as a total of R185 973.83 to be paid not later than 27 July 2015. I managed to get the cash paid on the 27 July 2015. I spoke to Wenzel Pillay the next day and he told me to apply for the papers which will only take 15 Days. I've send an email to apply with prove of payment but still now I never heard on him, he don't even bother to phone me or even email me any update on what's going on. I am really disappointed in him as I think I even lost trust that my car papers are still coming to be delivered. I think I must take this matter further if no respond will be given from today.