Poor Service delivery / No service delivery

I am a client of yours and have been for many years. My fixed deposit was matured and I called to reinvest my money for another 2 years. After a lengthy consultation with a consultant he was unable to do a transfer into a 1 year fixed deposit. At the time the interest rate was 4.25 % and I was told to go to a bank. I went to Greenstone but the ques were very long – I then drove to Bedford Centre to do the transfer. I waited as a 61 year old woman for over an hour and then once in the bank steward forgot to give me a ticket and I had to get into the back of the que once again. I was very upset but I chose not to complain and left the bank.

I tried again and called your call centre to investigate the original call with the 4.25 % interest rate but then the interest rate had dropped. An investigation and a call back were promised but to no avail. Today I have 2 accounts an Access account and a 32 day call account. I wanted them to be linked on my banking app but they were not allowed to do it. I was called by a supervisor to say that someone from my branch would call me to set up a date to do this and YET AGAIN NO ONE HAS CALLED.

So now I have no fixed deposit and I don’t have access to my accounts.

Your bank lacks service and courtesy for clients. I will take this matter further with HELLO PETER so the public is aware of your tactless no service attitude that is costing your clients time and money. I will seek to open an account with another bank.