Poor service delivery

I needed to collect a card from Standard Bank in Tzaneen this morning, 26 August 2023. I was at the bank before it opened. When it opened, the crowd rushed forward and there was quite a queue waiting to be assisted. Inside a young black woman pushed into the queue in front of me. I made the black lady at the front desk aware of it, but she ignored me by encouraging it and helped this lady ahead of me. Then I was told to sit down. I asked the man working at collections when I will be attended to and he told me I was third in the queue. However, when the third spot came up, he helped someone else ahead of me. I phoned the bank's complaint line and reported it as I was being treated disrespectfully.

It does not seem like an important issue, but let me explain. I am 67 years old, outside was a 77 year old man with stage 4 kidney disease waiting for me. Really, should the bank act in such a considerate way to older people? I just wanted to collect a card that the courier had dropped off. When I left the bank it was 9:32 am. I had been there before 8:30 am. It is more an an hour. Is this effective service delivery on the part of this branch? I see that on the internet they have a rating of 2 out of a possible 5.

The man who assisted me at collections took his time, I really felt like he was wanting to feel important by making an old, white lady wait. That goes for the lady at the front desk office too.

I am aware the Standard Bank does a lot to develop its employees. Maybe the bank should not consider having employees who have biases against customers on the basis of race and age.