Poor service delivery and communication

As a customer its frustrating to have no knowledge of your account and as a matter of fact it is my right to be kept up to date with this, since 2016 I've been experiencing the same issue with getting a statement for my vehicle account, I constantly need to visit the branch and each time I'm told they'll update my email and ensure I receive it every month, last statement I got was in Sept/Oct when I went to the branch meaning if I don't go then I will not receive my statement. Secondly there's poor communication from the bank for anything you apply for, I app**** twice for the 3 month's payment relief fund after the agents I spoke to insisted and even if you do not qualify you do not receive any feedback but you miss payment they go out of their way to call you when you need assistance from them the same service is not app****. My vehicle account number is: ***and again my email address is: ***