SS
SURITA S
1 reviews | Active since Jul 2011
09 Feb 2021, 11:43
Poor service delivery and communication
I have been struggling to get any feedback from Standard Bank regarding my name that is still listed with the credit bureau for a bond that I haven't had for over 2 years. When phoned mid January I was told that a service request was submitted ***) to which I received a follow up sms on 14/01/21 to say it has been resolved and I will be contacted with an update. When I phoned yesterday I was told the consultant will get back to me with an update the very same day but I am still waiting. This has become a serious problem for me because I cannot apply for anything due to affordability. What could possibly take this long???
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Standard Bank's replyOfficial
10 Feb 2021, 04:04Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Feb 2021, 04:04
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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SS
SURITA S's updateReviewer Update
10 Feb 2021, 13:10"A matter of urgency"? Not holding my breath. But what a pleasant surprise it would be is this got resolved timeously.
SS
SURITA S's update10 Feb 2021, 13:10
Reviewer Update
"A matter of urgency"? Not holding my breath. But what a pleasant surprise it would be is this got resolved timeously.