Poor service delivery and communication

<p>Good day</p> <p> </p> <p>Being a client of standard bank for many years now I find it more and more difficult to relate to them.</p> <p>I recently recieved an e-mail from my private Banker Johlene Bronkhorst from the Standard bank branch in George.</p> <p>This was to inform me that she has resigned from the group effectively 30 June 2017.</p> <p>Since this happend one would expect the bank to inform their clients as to who would be the new contact person with regard to all the existing accounts from now on....but clearly private banking clients is not a priority for standard bank George.</p> <p>Today I tried phoning standard bank call centre to retrieve a settlement qoutation for one of my vehicle`s and finally gave up after what must have been 10 minutes trying to prove to the call centre operator that I was actually the owner of the vehicle!!</p> <p>This was after I confirmed my ID,Cellphone,Home adress,Employer,credit cards and Vehicle description!</p> <p>I gave up after the lady informed me that I failed the security check for the 3rd or 4th time.</p> <p>After all this I went to the standard bank branch in the Langeberg Mall in Mossel Bay today at 14h00 to retrieve a account statement only to be told "sorry sir we are offline".</p> <p> </p> <p>I find this level of service utterly dissapointing , this after my account was moved to "private banking status" wich cost me more than my previous Prestige Account and from where I am sitting cannot see the benefit they promised.</p> <p> </p> <p>Pitty one should resort to third party consumer platforms to get a responce from one's own bank.</p> <p> </p> <p>Thanks again Hello Peter staff, you guys are doing us all a uge favor.</p> <p> </p> <p>Sincere</p> <p> </p> <p>Mr. G Jansen Van Rensburg</p> <p> </p> <p> </p> <p> </p>