Poor service delivery

I was asked to come in and was sold the prestige banking package, which is a much more expensive package than what I currently have wit SB. The promise of this new package was that I would have access to a prestige baker who would be able to assist me should I need help with my banking. <br> In the first month I had two request that I sent to my prestige banker Veronica Hendricks, who assured me she will take care of my requests. (This was on the 21st of Aug)<br> 1. My UCount card does not work<br> 2. I app**** for a bond<br> If been trying to get hold of her or anyone but the phone only rings and i get transferred to a call centre, <br> It seems that this whole package was just sold as hoax to get me in to a more expensive tear, but now that I am in I get the same service as a normal client, still having to deal with a call centre with no personal assistance.<br> If that's the case give me back the cheaper account. <br>