Poor Service Delivery

My wife and I obtained a home loan from Standard Bank. Simultaneously we took out a credit sure policy. This was called on when my wife passed away in 2018. Simultaneously Standard Bank was nominated and accepted the obligation as executor of the estate. To date, her estate has not been finalized. Today I attempted to renew her motor vehicle license, only to be advised that I needed a letter of executorship from the executors, in order to do this. I sent an email requesting immediate call back to assist in this. Well, I got a response from the manager, who advised me that the agent will contact me. That was this morning. Barring the manager response, not one other has responded to my urgent request in any way or for. Quite honestly, it appears that there is utmost disdain toward their customer and total disregard toward an urgent request. This now leaves me without transport as the current license has expired and I am unable to use this vehicle on the roads. I am extremely angry at the blatant insensitivity toward customers requests and sorely disapointed in the manner Standard Bank executes the duties.