Poor service delivery

I am the administrator of E/L JP van den Berg. On 29 January 2019 I sent a letter to request 3 things. I only received 1 of the 3 things. Sarah Radebe only provided me with the CoB. She did not: 1. Close the accounts and transfers the fund to the estate bank account 2. Provide me with a complete set of bank statements from date of death until date of closure