Poor Service Delivery

My daughter app**** for a student loan on the 23rd of Jan 2015. it was approved and she received an sms on the 17 Feb stating that she should go to the Mitchells plain branch to have it signed. Myself and my daughter then went on the 20th of Feb only to find out it was not there. After taking a day of from work and waiting for almost 2 hours in the bank, the teamleader at the Promenade branch informed me that they were gonna let me know when contract arrives. I have called the call centre and the branch numerous times and only today i was told that the contract was sent to another PROVINCE!!! and I was to wait again for it to return??? UNACCEPTABLE!!! .....In this day and age of technology, how is it possible that the contract cannot just be re sent to a diffent branch? why do I hav to wait another month for them to fix their mistakes??