ZS
Z123 S123
1 reviews | Active since Feb 2013
25 Feb 2025, 08:26
Poor Service delivery
Hi
I am really disgusted at the services for standard bank, having an account for them for many years I am needing services and have an urgent request. I was on hold for close to two hours yesterday with no assistance from the business banking section.
After numerous attempts I was informed that I have a business banker allocated to me and it will be quicker to go through him. Imagine after the many years I have been with Standard bank the business banker never introduced himself to me or made contact. Extremely distressed I contacted him through email and still no response.
Being a long standing and a good client of Standard Bank I am extremely disgusted that a supposed stable banking institution that offers business banking has such a poor service delivery, that is negatively impacting my business banking needs.
It seems the business banker or standard banks business call centre has no interest in assisting me, whihc leaves me with a strong consideration of changing banks.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Feb 2025, 08:40Dear Zurayda,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 08:40
Official
Dear Zurayda,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
ZS
Z123 S123's updateReviewer Update
25 Feb 2025, 10:50Apparently Standard Bank replies indicate that I will be contacted still no response from a business banker or contact from Standard bank. I attempt to call in and request a call back a rude women from an unknown number calls me and doesn't introduce herself or even indicate she is from standard bank. I requested her to call me in an hour as I was busy, no call back. I take time out from my hectic schedule go into the bank and was passed over and other people was assisted before me. The lady who helped me increased the limit for the wrong account.
Is standard bank serious about retaining their clients. Is this the service delivery that busy professionals are suppose to accept. I would urge anyone considering opening a business account with Standard bank to think twice.
I have an URGENT PAYMENT to be made, and yet despite all the effort I have put in i am still dealing with incompetency and a lack of assistance from Standard Bank. URGENTLY ASSIST?
Is standard bank serious about retaining their clients. Is this the service delivery that busy professionals are suppose to accept. I would urge anyone considering opening a business account with Standard bank to think twice.
I have an URGENT PAYMENT to be made, and yet despite all the effort I have put in i am still dealing with incompetency and a lack of assistance from Standard Bank. URGENTLY ASSIST?
ZS
Z123 S123's update25 Feb 2025, 10:50
Reviewer Update
Apparently Standard Bank replies indicate that I will be contacted still no response from a business banker or contact from Standard bank. I attempt to call in and request a call back a rude women from an unknown number calls me and doesn't introduce herself or even indicate she is from standard bank. I requested her to call me in an hour as I was busy, no call back. I take time out from my hectic schedule go into the bank and was passed over and other people was assisted before me. The lady who helped me increased the limit for the wrong account.
Is standard bank serious about retaining their clients. Is this the service delivery that busy professionals are suppose to accept. I would urge anyone considering opening a business account with Standard bank to think twice.
I have an URGENT PAYMENT to be made, and yet despite all the effort I have put in i am still dealing with incompetency and a lack of assistance from Standard Bank. URGENTLY ASSIST?
Is standard bank serious about retaining their clients. Is this the service delivery that busy professionals are suppose to accept. I would urge anyone considering opening a business account with Standard bank to think twice.
I have an URGENT PAYMENT to be made, and yet despite all the effort I have put in i am still dealing with incompetency and a lack of assistance from Standard Bank. URGENTLY ASSIST?
ZS
Z123 S123's updateReviewer Update
25 Feb 2025, 14:10Can you explain how it is receiving your attention as I need to do a payment today and I cant access the funds. I havent even received a call to resolve this. Advise me how this is receiving your attention when nothing has been done up until now. This is really bad service delivery from Standard Bank. Imagine I took time out to go into the Woodmead branch and the limits was increased for the wrong account. This is unacceptable and if this payment doenst go off today I will incur further problems will Standard bank be liable for these further problems ??????
ZS
Z123 S123's update25 Feb 2025, 14:10
Reviewer Update
Can you explain how it is receiving your attention as I need to do a payment today and I cant access the funds. I havent even received a call to resolve this. Advise me how this is receiving your attention when nothing has been done up until now. This is really bad service delivery from Standard Bank. Imagine I took time out to go into the Woodmead branch and the limits was increased for the wrong account. This is unacceptable and if this payment doenst go off today I will incur further problems will Standard bank be liable for these further problems ??????
Standard Bank's replyOfficial
25 Feb 2025, 14:16Dear Zurayda
Thank you for writing back to us.
Our Business Banking team will reach out to you.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Our Business Banking team will reach out to you.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 14:16
Official
Dear Zurayda
Thank you for writing back to us.
Our Business Banking team will reach out to you.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Our Business Banking team will reach out to you.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***