POOR SERVICE DELIVERY

BEING A STANDARD BANK CLIENT FOR MORE THAN 30 YEARS ITS WITH ABSOLUTE DISTASTE THAT I MUST SAY THE NEWCASTLE BRANCH HAS NO WAY OF TREATING CLIENTS.MY WILL IS OUTSTANDING SINCE LAST YEAR.UNSIGNED.IF THIS IS THE SITUATION NOW WHAT HAPPENS WHEN I PASS ON.STANDARD BANK IS NOW A MONEY MAKING ISTITUTE AND EVEN THOUGH THEY MAKE MONEY OUT OF ME WE ARE TREATED POORLY.ALL MY INSURANCES ARE WITH THEM AND EVER SINCE THEIR CONSULTANT LEFT THEY JUST DONT CARE.IS IT OUR FAULT THAT THE CONSULTANT DID NOT FINISH MY JOB BEFORE LEAVING.I ALSO WANT TO KNOW WHAT IS THE CRITERIA TO QUALIFY FOR A DIARY FROM STANDARD BANK.I AM TOLD ONLY CERTAIN CLIENTS GET DIARIES AND IF THEY HAVE SPARE WE CAN GET ONE.SO IS THIS FREE DIARY ONLY FOR YOUR BLUE CHIP CLIENTS THAT ACTUALLY MAKE MONEY OUT OF THE BANK.I DONT WANT THE FREEBEE BUT ITS A PRINCIPAL AND MATTER OF ETHICS.I THINK STANDARD BANK NEEDS TO GET RID OF THE OLD WOOD AND START LOOKING INTO A BETTER SERVICE DELIVERY.DONT ADVERTISE BIG ON TV IF YOU JUST DONT KEEP UP TO YOUR ADVERTISING MATERIAL.