Poor Service

My husband has now been trying on multiple occasions to get assistance. So he has a loan with you. He has now requested on multiple occasions for the debit order to be done on the 1st of the month and to date from the time he took the loan this has not been done. He has called the call center, gone into a branch and nothing is being done about this. His salary is not being paid into his account on the 25ht of the month and you try to debit which causes him to get penalties at his current bank. What must one do to get you to change the date. Maybe stop a debit order so that you cannot get the money, maybe that will make you do what he has been requesting for so long now.

I have had it with your bank. Every month the debit order goes off on the 25th and not the 1stas requested multiple times. I as his wife will cancel this debit order if you do not assist in changing the date to the 1st of every month.

Regards Mrs Zaaiman